1A: News from the Regulators

5/11/20 | 9:00 - 10:00 AM

Join us in this session ot hear the latest news from Indiana State Department of Health and Division of Aging. Expect an update on COVID-19. 

1B: The Principle of Hospitality - The Heart and Soul of Your Communities

5/11/20 | 9:00 – 10:00 AM

Bob Pacanovsky | The Black Tie Experience

Are your residents "just okay" with your services, or are they one of your Brand Ambassadors? What's the difference? Potentially a lot of money and positive goodwill in your industry that is filled with a lot of competition. In this seminar, you will learn that the Principle of Hospitality is the "missing link" to move your residents from "fine" to "loyal". You will discover how this missing link relates to not only the resident experience for your organization, but the culture, and employee experience as well. You will receive ideas that you can immediately implement in your organization and create more Brand Ambassadors. Remember, sales flourish when these Brand Ambassadors are taken care of!

1C: Preventing PDPM Denials and Improving Audit Results

5/11/20 | 9:00 – 10:00 AM

Christina Bruenderman | TMC

Due to the implementation of PDPM, the nature of CMS audits is changing. When RUGs IV was still in effect, many of the audits pertained to verifying RUG levels. Since RUG levels are no longer in existence, the CMS will be changing the direction in which they audit. Together, we will review what areas that are likely to be audited under PDPM, for example, the impact of early discharges from therapy, changes in the care provided under PDPM, group therapy guidelines and limits, MDS coding, co-morbidities, interrupted stays, and more. In addition to discussing the areas of audit under PDPM, we will review ways for Skilled Nursing Facilities to ensure success with audits and how to prevent denials, and how therapy, nursing, and MDS documentation can be improved so that claims have favorable audit results. 

1D: Potentially Inappropriate High Risk Medications in Older Adults

5/11/20 | 9:00 – 10:00 AM

Lorinda Babb | Omnicare

As the acuity of those we serve continues to rise, the risk of polypharmacy also increases.  Polypharmacy is associated with several risks including increased healthcare costs, hospitalizations, and emergency room visits.  We know that some medications pose more of a risk to the older adult than do others.  Our goal is to identify opportunities that lead to the best possible outcomes for the individual by working with clinicians to try and eliminate unnecessary or potentially harmful medications.  Who better to guide the clinical team on this topic than a consultant pharmacist?  The session will include case studies and small group work to help attendees identify which medications could or should be discontinued.


1E: Small Projects, Big Impact

5/11/20 | 9:00 – 10:00 AM

Andy McLeod | GMB Architecture + Engineering

We will discuss three to four small construction projects and their impact on the community. We will navigate a few pitfalls and stumbling blocks. Projects include: Multi Sensory Stimulation Environment in Memory Care, Zen Roof Deck serving a secure Assisted Living, Memory Garden serving a Skilled Nursing Wing and a Day Care Center on a Life Plan community.


1F: 5 Dysfunctions of a Team

5/11/20 | 9:00 – 10:00 AM

Brandon Buster | Lee Agency, Inc.

The 5 Dysfunctions of a Team, written by Patrick Lencioni, reveals the basics of teamwork by using a leadership fable, a story of a technology company that is struggling to grow and find customers. Throughout the story, the five dysfunctions of their team 1) absence of trust, 2) fear of conflict, 3) lack of commitment, 4) avoidance of accountability, and 5) inattention to results, become evident. Taking Lencioni’s ideas, Lee Agency has developed its own take on this respected business classic. Join us to learn how the 5 Dysfunctions keep your team from harnessing its full potential and the strategies for achieving a cohesive, effective team.

Opening Session: Creative Leadership: Building a Culture of Innovation

5/11/20 | 10:15 -11:30 AM

Jonathan Fanning | Keynote Speaker

Sponsored by Ziegler

Innovation and creativity are absolutely necessary to thrive in business, hiring, motivating, marketing, parenting, educating, coaching… Are you and your organization becoming more – or less – creative? Jonathan’s TED Talk on this topic won the best speaker of the conference. Participants will learn 5 core strategies to build a culture of creativity. Lessons and memorable anecdotes come from some of the most creative people and organizations in history, as well as Jonathan’s personal experience implementing these lessons as an entrepreneur, parent, educator, and with clients large and small. What Jonathan calls the “innovator’s equation” has been a game-changer for leaders across the country.

Idea Accelerator (inside Trade Show)

5/11/20 | 1:00 - 2:10 PM

2A: They Serve: The Essence of Authentic Leadership

5/11/20 | 2:30 - 3:30 PM

Jonathan Fanning | Keynote Speaker

Every leader is an agent of change… for better or for worse! “They Serve” is a unique exploration of the most effective time-tested leadership principles and paradoxes. We all know great leadership when we see it. What four things must a servant leader do? Most organizations that teach servant leadership violate at least two of these building blocks. This program may change the way you look at role models forever.


2B: Together We Can: Impact Suicide & Despair in Transition Elderly

5/11/12 | 2:30 - 3:30 PM

Teresa Fair-Field | Select Rehabilitation

Acts of suicide, ideation, and self-harm in later life is a highly-prevalent, but minimally researched and uncomfortably discussed topic in the United States. Yet the older adult presents with many or all of the primary risk factors: mental illness (especially depression and grief/loss), medical illness, impaired coping skills, social disconnectedness, and functional impairment. Further, life transitions experienced by the elderly including changes in housing of oneself or one’s spouse exacerbate the risk, making the transition to assisted living or long term care a crucial point to deliver screening and intervention. With depression as a third-level split in the PDPM Special Care High category, how prepared are you and your staff to address the identification of depression in the elderly population, and what signs go beyond depression to reveal active suicidal or self-harm risk? This course will discuss prevalence of suicidality in long term care settings, the signs and behaviors which point to elevated risk, steps to improve the comfort and ability of staff to conduct effective interviews and risk assessments, the particularly high risks facing the incoming Baby Boomer population, and additional tips for completing the PDPM Calculation Worksheet.

2C: Trends and Accessing Capital in Not-for-Profit Senior Living

5/11/20 | 2:30 - 3:30 PM

Tom Meyers and Jason Choi | Ziegler

Not-for-profit providers continue to grow, evolve and reinvest in their existing communities. These initiatives require financial resources to effectively execute. This session will give an overview of the current state of the senior living capital markets, including the current interest rate levels for various organizations and project types. Time will also be spent on providing attendees with perspective on the lending environment, ranging from the bank direct placement market to fixed-rate bond issuances. The presenter(s) will walk attendees through the suggested approach to seeking capital and how to weigh the advantages and drawbacks of various options. Finally, this session will also address bigger picture industry trends impacting the senior living industry in 2020. 

2D: Applying the Trauma-Informed Care Framework to Care Providers

5/11/20 | 2:30-3:30 PM

Jayne Warwick | PointClickCare

Trauma is highly prevalent, and its effects can impact a person at any time during their lifespan. It may present itself in various forms such as mental health, substance use, or physical health conditions. In response to the pervasiveness of trauma, as of November 2019 as part of the Phase III Requirements of Participation, Long-Term and Post-Acute Care (LTPAC) organizations are required to have a Trauma Informed Care (TIC) plan in place. Trauma Informed Care (TIC) is an organizational structure and treatment framework that involves understanding, recognizing, and responding to the effects of all types of trauma. TIC emphasizes physical, psychological, and emotional safety for staff, families, and residents. It helps survivors of trauma rebuild a sense of confidence, control and empowerment. Not only is this trauma widespread with residents and their families, but it impacts care providers as well. In this session, we will take a deeper look at how applying the TIC Framework to care providers can help to address Compassion Fatigue among nurses, as well as improve the mental health of staff.


2E: How to Effectively Market to the Adult Child

5/11/20 | 2:30 - 3:30 PM

Vicki Shelton | Creating Results

Since 2010, nearly 700 not-for-profit senior living communities have changed ownership/sponsorship. Data from Ziegler Senior Living Research tells us that only 56% of those communities have remained with not-for-profit sponsors. While some of these sponsorship transitions have been due to necessity, increasingly they are driven by strategic growth goals. This session will review the latest industry data, will highlight provider case studies, and will share tools and insights for providers considering this type of growth strategy.

2F: Recruiting in a Difficult Market

5/11/20 | 2:30 – 3:30 PM

Becky Falvey | HR Elements

Today’s labor market is unlike any other. Recruiting strategies and practices must change to meet the challenges of hiring in 2020. New ideas, best practices, and practical solutions that attendees can leverage right away to improve their recruiting results.

3A: SNF Quality Reporting Program (SNF QRP) - Be in the Know

5/11/20 | 3:45 – 5:00 PM

Deborah Lake | BKD

The Center for Medicare and Medicaid Services' (CMS) Skilled Nursing Facility Quality Reporting Program (SNF QRP) continues to require SNF's to submit quality measure and standardized resident assessment data elements (SPADE's). As this program continues to evolve assessment requirements, etc. change. Come join us for a discussion of existing measures and upcoming changes to this program. 

3B: Working TOGETHER to Make Dementia Specific Adult Day Programs Successful

5/11/20 | 3:45 – 5:00 PM

Patty Piechocki | Institute for Excellence in Memory Care

Angel Baginske | Alzheimer's and Dementia Services of Northern Indiana

A recent survey showed that over 66% of individuals living with Dementia live at home leaving their family care partner responsible for all their daily physical, emotional, and safety needs. These responsibilities can take a toll on a family care partner – especially if affordable dementia specific day programs are not available in their community. Many healthcare campuses in Indiana are not exploring ways to fill in this gap by offering Dementia Specific Adult Day Programs. Is your organization ready for this challenge? This session will examine the regulations (ISDH recommendations), funding, and best practices for organizations looking into opening a successful Dementia Specific Adult Day program.

3C: MFAR Update

5/11/20 | 3:45 – 5:00 PM


Join us for an update on the Medicaid Fiscal Accountability Regulation (MFAR).

3D: Modes of Skilled Therapy

5/11/20 | 3:45 – 5:00 PM

Erin Duprae | Paragon Rehabilitation

Vic Ramos |  Paragon Rehabilitation

This course will define modes of therapy used to provide efficient and effective therapy intervention in skilled nursing facilities. Through interactive learning, participants will develop skills for functional treatment strategies utilizing individual, co-treatment, concurrent, and group therapy. With a clear understanding of each mode of therapy, participants will be able to identify, implement, and document medically necessary skilled interventions, supported by individualized plans of care.

3E: Hooverwood: Transforming Perceptions & Embracing Change

5/11/20 | 3:45 – 5:00 PM

Brian Lane | K2M Design

Michele McKinney |  K2M Design

Evan Lubline | Hooverwood

Rebranding allows an organization the opportunity to expand their market share, reach fresh audiences, and retain and delight existing customers. It is about changing perceptions. Listen as we share how Hooverwood is transforming both their campus and brand, changing community perceptions, promoting resident engagement/wellness, and extending their continuum of care. We will take a close look at the renovations and refresh of their skilled nursing facility, Hooverwood; as well as, their brand-new assisted living addition, Kraft Commons. See how this beautiful, modern hospitality-focused design has embraced current design trends with many opportunities for take-aways and inspiration for your campus.

3F: An Employment-Driven Retention Strategy

5/11/20 | 3:45 – 5:00 PM

Jillian Hutchinson | WeCare Connect

As the need for employees continues to grow and the labor market continues to tighten, reducing turnover is as important as ever. This session will first provide insight and data on the current state of retaining employees in the senior care industry. Then it will identify the information that is critical to gather for your employees, what to do with it, and how to intervene before it’s too late. The session will also review critical best practices to implement that will decrease employee turnover. The session will then review a proven solution that was developed by Wellspring Lutheran Services, a Michigan-based statewide senior care organization, and is now used in over 850 other senior care provider sites across the country to uncover employee issue and minimize turnover. The session will conclude with an interactive Q&A with the audience.


Networking Reception

5/11/20 5:15 – 7:00 PM

Indianapolis Artsgarden

Sponsored by HTS and Samaritan Alliance

Join us on Monday night for an opportunity to enjoy an evening with old friends and connect with new ones!


Executive Neworking Breakfast

5/12/20 | 7:30 – 8:45 AM

Sponsored by Plante Moran


4A: Leadership vs. Management

5/12/20 | 9:00 – 10:15 AM

Brian Hogan | MedScript

Leadership and management are two distinctly different things. I will help your team appreciate the critical differences between leadership and management and increase your organization’s skill level with both. We will delve into the understanding and application of key leadership principals. Namely Situational Leadership, DISC personality profiling, and Employee engagement. More so than ever, businesses of all varieties are finding themselves in a war for talent. The attraction, development, and retention of top talent is key to the success of any business venture. There is an axiom that states, “If you don’t take care of your talent, somebody else will.” Fortunately, there are some simple tools and methods I can share with managers, supervisors, and business owners that will ensure their employees (particularly their top talent) feel valued, engaged, and motivated.


4B: Creating a Senior Care Facility Built on Quality 

5/12/20 | 9:00 – 10:15 AM

Aysha Treadwell | A20 Enterprises, LLC

In this presentation, attendees will learn how to develop meaningful programming and care, inspiring environment with a valued workplace culture while positioning their business as an asset to the community.


4C: Surviving in a Narrowing Network

5/12/20 | 9:00 - 10:15 AM

Bryce Henson | Access Companies

Managed Care contracts and hospital referral relations are the lifeblood of any healthy post-acute provider. However, payers and hospitals are rapidly moving to a narrow network model leaving many post-acute providers scrambling to maintain their census. This session will arm the attendee with the actionable steps required to maintain their existing contracts and relationship while creating growth opportunities well into the future.


4D: SNF/NF Regulatory Update and Monthly Compliance Update

5/12/20 | 9:00 - 11:45 AM

Becky Bartle | LeadingAge IN

This session provides a "whirlwind" review of regulatory revisions and challenges since our last annual gathering, while looking toward anticipated regulatory challenges facing our industry. The session will ensure attendees have taken necessary measures to remain in "regulatory step" with the ever-changing long-term care industry. This session will also review Immediate Jeopardy and Actual Harm Citations from March 2020 and analyze "frequently cited" QIS tags. 

4E: How consolidation of Platforms will Increase Efficiency, Communications, and Reduce Cost

5/12/20 | 9:00 - 10:15 AM

Nick Nemer | LifeLoop

This presentation will inform organizations about the current and emerging cutting edge educational initiatives for healthcare management. We will review the recommended skills and competencies deemed essential by master’s programs nationwide and present ways these programs are preparing future administrators. We will discuss the challenges facing current students, including finding AIT placements and preceptors, networking, and struggles to enter the field. Lastly, we will provide a framework for assisting students in transitioning into healthcare management careers.

4F: Preparing Future Healthcare Management: Current Educational Initiatives and Programs

5/12/20 | 9:00 - 10:15 AM

Heidi Ewen | University of Indianapolis

In this session, Nick will discuss how segmented operational platforms can have a costly effect on your senior living community. Attendees will discuss why this segmentation will reduce the productivity across all departments, create inefficiencies in communication, and tamper with employee, resident, and family satisfaction. By sharing the benefits and best practices of software consolidation for all your operational needs, Nick will demonstrate how you will not only save on your bottom line but create an environment with open communication and accessibility for all parties.

5A: Strategic Planning that Drives Successful Execution

5/12/20 | 10:30 - 11:45 AM

Scot Park | Artower Advisory Services, LLC

Evan Lubline | Hooverwood

This session will share with LeadingAge Indiana member organizations how to successfully engage in a strategic planning process that leads to actionable results. Scot will present the framework, tools and techniques that Artower has used successfully with numerous nonprofit senior living providers across the country, including Hooverwood in Indianapolis. Evan Lubline, CEO of Hooverwood, will share his organization’s actual experience going through this process and how he was able to engage his board, management, staff and community stakeholders to drive a successful planning process. The session will combine didactic teaching methods with hands-on exercises that participants can use to jumpstart their own planning efforts.

5B: Reducing Food Waste and Labor Retention: Ideas for Leading Food Service Issues

5/12/20 | 10:30 - 11:45 AM

Barb Minger | Gordon Food Services

Most food service operations faces issues relating to controlling costs and retaining good employees. There are certainly not easy solutions to these problems, however, this session will provide thoughts on how reducing food waste and properly training employees can aid with both of these pressing topics. 


5C: Surviving a Claim: Finding support and preventing adverse outcomes

5/12/20 | 10:30 - 11:45 AM

Kristi Eldredge | Constellation Mutual (MMIC Group)

Health care organizations protect themselves against malpractice verdicts and settlements with medical professional liability insurance. But what can they do to protect against the less visible, but very real, losses of care team productivity and engagement when clinicians and care teams face a claim – losses that can also impact business results? This session will help you recognize and understand your risks, act to reduce your risks and effectively support clinicians and care teams who are the target of a claim.



5E: Moving Beyond the Website: How to Get Your Phone to Ring

5/12/20| 10:30 - 11:45 AM

Linda Long | Green Spring Marketing

Having a website is not enough to compete in today's senior care marketplace. In this session, you will learn about utilizing online marketing strategies such as SEO, PPC, and Social Media Marketing to help your organization be found by seniors and their families, and how to make them want to call you. 

5F: The Importance of Active Shooter & Workplace Violence Solutions

5/12/20 | 10:30 - 11:45 AM

Zack Conner | Conner Insurance

With the constant rise of workplace violence and mass shootings, what can be done to protect our employees and business? In this session we will learn about the true statistics on mass shootings and workplace violence, the details on Active Shooter Insurance Policies, and Best Practices that are being implemented at companies throughout the country. Though this is a bleak topic most do not want to discuss, it is something that all organizations must be aware and prepared for.

Awards Luncheon and Closing Session

5/12/20 | 12:00-1:45 PM

Jennifer Sullivan, MD, MPH | Family and Social Services Administration

Don’t miss the closing session as we are joined by Dr. Jennifer Sullivan, the secretary of the Indiana Family and Social Services Administration (FSSA)! As we prepare to wrap up the 2020 Spring conference, Dr. Sullivan will share her FSSA story and we will celebrate our 2020 award winners.

Jonathan Fanning

Innovation and creativity are absolutely necessary to thrive in business, hiring, motivating, marketing, parenting, educating, coaching… Are you and your organization becoming more – or less – creative? Our opening ceremony features TED Talk speaker and best selling author, Jonathan Fanning. Jonathan will share professional and personal stories to guide you towards  Creative Leadership: Building a Culture of Innovation.

Dr. Jennifer Sullivan

Don’t miss the closing session as we are joined by Dr. Jennifer Sullivan, the secretary of the Indiana Family and Social Services Administration (FSSA)! As we prepare to wrap up the 2020 Spring conference, Dr. Sullivan will share her FSSA story and we will celebrate our 2020 award winners.

LeadingAge Indiana | 317-733-2380 |

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